Fiona Walsh

I help organisations adopt Microsoft Copilot confidently and safely, so teams save time, reduce costly AI related mistakes, and get real commercial value from the tools they already have.

About

I help organisations that use Microsoft 365 turn Microsoft Copilot from a “nice idea” into a practical, safe, day-to-day way of working. As a Microsoft MVP (Most Valuable Professional), I specialise in helping teams get real commercial value from Copilot adoption, without the security, quality and governance headaches that come from unclear usage.

My work is designed for decision-makers who want Copilot adoption to be commercially useful, not experimental. That means we focus on the real bottlenecks inside your organisation: what is taking too long, where quality is inconsistent, where teams are duplicating work, and where mistakes could be expensive. From there, we identify high-value use cases and build practical ways for your people to use Copilot well, so you get measurable time savings and better outputs, while reducing risk.

Common challenges I help organisations solve include:

• Employees using AI inconsistently (or avoiding it completely) because they don’t understand what’s safe, what’s possible, or what “good” looks like.
• Leaders worrying about security and privacy, and teams using other AI tools, when Copilot has been chosen as the company AI tool.
• Users over-trusting outputs and not sense-checking, leading to avoidable errors and rework.
• Teams wanting productivity gains but losing time correcting poor AI output because prompts, sources and expectations aren’t clear.
• Lack of internal guidance on what different roles should use Copilot for (and where they shouldn’t), which can impact critical thinking and decision quality.

My approach is workshop-led and use-case driven. I typically start by getting clear on the work you want to improve, then we build examples that are relevant to your organisation. Where needed, we can work under NDA so we can test realistic scenarios and documents. I’m also happy to deliver virtually, and where it suits your organisation, sessions can be recorded so teams can reuse training content internally.

A key differentiator I bring is my background as an IT Manager. That perspective matters because Copilot adoption isn’t only about training people to “try it.” It’s also about understanding how users behave in real workplaces, what governance questions will come next, and how to put sensible boundaries in place (especially as more organisations start building and sharing agents).

As Copilot evolves, I also support organisations that want to move beyond basic usage into more structured enablement, such as onboarding plans for new users, role-based guidance (leaders vs employees), and early-stage governance around Copilot usage and information security. I can also help teams explore internal AI agents: clarifying the use case, shaping the instructions and source content, and thinking through ownership and maintenance so your organisation isn’t left with “orphan” agents no one can manage when roles change.

If it’s helpful, I can also share practical examples of where Copilot can go wrong (hallucinations) and how to build the habit of sense-checking outputs, one of the reasons organisations value working with a Microsoft MVP rather than relying on generic training.

If you’re responsible for digital transformation, IT, L&D, operations, or overall productivity, and you want your organisation to use Microsoft Copilot in a way that drives real efficiency while staying secure, please get in touch via the contact form. I’ll be happy to discuss what you’re trying to achieve and the next best step.

A recent client said “Fiona delivered Copilot training to our team in a really clear and practical way. She used examples that made sense for our team and helped everyone feel more confident about using Copilot daily”